At ace291, your privacy is not an afterthought — it is a core part of how we operate. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have over your own information as a player on our platform.
ace291 uses industry-standard SSL encryption and secure server infrastructure to protect all personal and financial data you share with us. Your information is never stored in plain text.
We do not sell, rent, or trade your personal data to third parties for marketing purposes. Any data sharing is strictly limited to what is necessary for platform operations, legal compliance, and payment processing.
As an ace291 player, you have the right to access, correct, and request deletion of your personal data at any time. We make it straightforward to exercise your data rights through our support team.
ace291 processes personal data in accordance with applicable Philippine data protection laws and regulations, including obligations relevant to licensed online gaming operators.
Financial data including GCash, PayMaya, BPI, BDO, and Metrobank transaction details are handled through secure, encrypted channels. ace291 does not store full payment credentials on its servers.
You can opt out of promotional communications from ace291 at any time. Simply update your notification preferences in your account settings or contact our support team directly.
ace291 ("we," "us," "our," or "ace291") operates the online gaming and casino platform accessible at ace291.net and all associated mobile-optimized pages (collectively, the "Platform"). ace291 is the data controller responsible for the personal information collected through the Platform.
This Privacy Policy applies to all users of the ace291 Platform, including registered players, visitors who browse without registering, and any individual who contacts ace291 through our support channels. By accessing or using the ace291 Platform, you acknowledge that you have read and understood this Privacy Policy.
If you have any questions about how ace291 handles your personal data, you may contact our Data Privacy Officer at any time using the contact details provided in Section 13 of this Policy.
ace291 collects personal data that you provide directly to us, data generated through your use of the Platform, and in some cases, data received from third-party service providers. The categories of personal data we collect include:
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number, nationality | Provided by you during registration or KYC verification |
| Contact Data | Email address, mobile number, residential address (city, province) | Provided by you during registration or account updates |
| Financial Data | GCash number, PayMaya account, bank account name and number (BPI, BDO, Metrobank), transaction history | Provided by you when making deposits or withdrawal requests |
| Gaming Activity Data | Game history, wager amounts, win/loss records, session duration, bonus usage | Automatically generated through Platform use |
| Technical Data | IP address, device type, browser type and version, operating system, time zone | Automatically collected via cookies and server logs |
| Communications Data | Live chat transcripts, support ticket content, email correspondence | Generated when you contact ace291 support |
| Verification Documents | Copies of government-issued ID, proof of address, selfie photos for identity verification | Provided by you during KYC verification process |
ace291 uses the personal data we collect for specific, legitimate purposes directly related to the operation of the Platform and our obligations to you as a player. We do not use your data for purposes incompatible with those stated below.
ace291 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:
ace291 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
ace291 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyze usage patterns, and deliver a personalized gaming experience. A cookie is a small text file placed on your device when you visit the ace291 website.
The types of cookies used by ace291 include:
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the ace291 Platform. For strictly necessary cookies, no opt-out is available as they are required for the Platform to operate.
ace291 retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
When personal data is no longer required, ace291 will securely delete or anonymize it in accordance with our internal data disposal procedures.
ace291 takes the security of your personal data seriously and implements a range of technical and organizational measures to protect it against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:
As a data subject, you have the following rights with respect to the personal data ace291 holds about you. ace291 is committed to facilitating the exercise of these rights promptly and without undue burden.
You have the right to request a copy of the personal data ace291 holds about you, along with information about how it is being used.
You have the right to request correction of any inaccurate or incomplete personal data ace291 holds about you.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
You have the right to request that ace291 restrict the processing of your personal data in certain circumstances, such as while a dispute is being resolved.
Where processing is based on your consent or a contract, you may request that ace291 provide your personal data in a structured, machine-readable format.
You have the right to object to processing based on legitimate interests, including direct marketing. ace291 will cease such processing unless compelling grounds exist.
To exercise any of these rights, please contact ace291's Data Privacy Officer using the details in Section 13. We will respond to all valid requests within thirty (30) days. In complex cases, this period may be extended by a further sixty (60) days, and we will notify you accordingly.
The ace291 Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law governing casino-style online gambling. ace291 does not knowingly collect personal data from individuals under the age of 21.
If ace291 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any winnings accrued by an underage player will be forfeited.
The ace291 Platform may contain references to third-party services such as payment providers (GCash, PayMaya, BPI, BDO, Metrobank) and game software providers. While ace291 takes care to work only with reputable partners, we are not responsible for the privacy practices of third-party websites or services.
When you interact with a third-party service — for example, when completing a GCash payment — you will be subject to that provider's own privacy policy and terms of service. ace291 encourages you to review the privacy policies of any third-party services you use in connection with your ace291 account.
ace291 does not control and is not responsible for the content, privacy policies, or practices of any third-party websites or services, and we expressly disclaim any liability arising from your use of such third-party services.
ace291 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The most current version of this Privacy Policy will always be available on the ace291 website at ace291.net/privacy-policy.
Where changes to this Privacy Policy are material — meaning they significantly affect how we collect, use, or share your personal data — ace291 will notify registered players via the email address on file or through a prominent notice on the Platform prior to the changes taking effect.
Your continued use of the ace291 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Policy, you should stop using the Platform and may request account closure by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way ace291 handles your personal data, please do not hesitate to get in touch with our Data Privacy Officer. We are committed to addressing all privacy-related inquiries promptly and transparently.
For questions specifically about your data rights (access, correction, deletion, portability), please include "Data Privacy Request" in the subject line of your email so our team can route your inquiry to the appropriate personnel.
For responsible gaming support, self-exclusion requests, or deposit limit adjustments, please visit our dedicated Responsible Gaming page.
For general platform questions, visit our FAQ page for quick answers to the most common player inquiries.
Now that you know how ace291 protects your personal data, you can enjoy our full range of games — slots, bingo, live casino, God Fish Slicing, and more — with complete peace of mind. Your information is safe with us, always.